8 (800) 551 2566
E-mail: contact@vilmart.io
Call me back

FAQ

Still have questions?

Kate Flex

Phuket Property Rental Manager

Want to rent or buy?

Leave a request, and we will find the best options for you and send by mail.

Sample PDF 6,4 Mb

  • Large selection of houses and villas
  • The best prices on the island
  • Car rentals
  • Meeting at the airport
  • Full escort of rest
  • Organization of photo shoots
  • Individual tours and excursions
  • Only approved properties
  • Official company
  • Signed contract

Booking a villa or apartment

  • Do the photos of villas and apartments meet real expectations?

    We try to take photos of our own, as well as update them as often as possible with the latest changes. This allows us to ensure that the photos you see on the website are valid and current at the time of booking.

    Moreover, we periodically update the photos and check the objects for the purpose of quality control. Choosing a villa from photographs, you can be sure that upon arrival it will be exactly as you see it in the photo.

  • How to check the availability of a particular villa?

    To check the availability of booking a particular villa, send us your phone or write in the online chat. Our manager will find out the availability as soon as possible and will inform you about it. The villa can be reserved for you for 3 days to make an advance payment for reservations. After that, we cannot guarantee the availability of the villa.

  • Is the price listed in the catalog accurate?

    Price can be found at the time of booking. In the catalog you can see the approximate prices. The final cost depends on the seasonality and rental period, the manager will inform you of this directly when booking. The longer the period - the higher the discount from the owner of the object.

Information on the contract, payment and guarantee

  • How does the villa booking process go?
    • First of all, you choose a villa or apartment in our directory. You can also make a request for an individual selection to our manager. The manager will offer you the best options for your request.
    • When you decide which option suits you best, you can proceed to booking the object. Before booking, we will send you a contract for review and signature. May offer assistance in purchasing air tickets and renting a car.
    • Next you need to make an advance payment in the amount of from 50 to 100%. Prepayment is individual for the villa and depends on the owner, usually 50%.
    • After successful payment, the villa remains booked for your dates.
    • We meet at the airport on the day of your arrival and accommodate.
    • We help to organize a great vacation with the help of a concierge service.
    • After the end of the rental period, we will take you back to the airport.
    • We offer you a personal discount for your next holiday. You can use it yourself or give it to friends.
  • What payment methods do you support?

    We accept cashless payment in any way convenient for you.

    • Paypal;
    • credit card;
    • bank transfer to our thai bank account.

Possible questions on arrival

  • How can I be sure that I will be met at the airport?

    Your meeting and settlement are planned in advance. Even if the person responsible for the meeting does not appear on the spot at the right time, we will know about it in advance and will be able to send another. If you have any difficulties of a different nature, you can always call us by phone, and we will solve your question as soon as possible.

    Of course, as practice shows, such situations in our work are practically excluded. Therefore, you can be sure that upon arrival you will receive a warm welcome.

  • Why deposit at the conclusion of the contract?

    The deposit is requested by the owners in order to protect the property from damage. If after the eviction from the object the villa remains in its original state, then the deposit returns in full. The size of the deposit you will know at the time of booking, so no surprise at check-in will not arise.

  • The amount of the deposit and its return.

    The deposit allows the owner of the object to protect themselves from losses due to damage to expensive equipment and furniture in the villa. If the failure was not your fault, no one will withhold your deposit from you. The deposit is returned to the client after checking the object at the time of eviction.

  • What additional fees besides rent exist?

    In some cases, electricity and water are charged separately. You will be notified about this in advance of your arrival at the villa. The cost of accommodation usually includes cleaning services, as well as gardener and pool cleaning.

Holiday turnkey and concierge service

  • What is a concierge service?

    Concierge service allows you to relax without worries. After all, any requests, organization of events, the purchase of some specific things, rental of a car or a boat or any other issues can be solved by phone, just by calling us.

  • How to use concierge service?

    To do this, just call us, tell us your wishes, ask a question, we will be happy to answer and help in solving the question.

  • It's free?

    The concierge service itself is completely free for you. If your request is associated with additional costs, we will inform you in advance. If you have a simple request that does not require expenses, this instruction will be executed for you completely free of charge.